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The Member is responsible for raising any replenishment orders to Amazon. |
Payment Terms
Once your application has been approved, you will have a 12 week holiday until your first payment is due and then payments will be made every 2 weeks.
The 12 week holiday allows production time for your Product and shipping to the warehouse.
Payments will go through GoCardless and we will collect the money every 2 weeks. Every time we collect a payment, you’ll receive an invoice confirming this.
Please note that you will need to have sufficient funds to cover the payment available on the due date and you will receive a reminder 3-5 days before payment is due.
Any late payments will incur charges and if a late payment isn’t resolved quickly, stock may be withheld.Your repayments will begin 21 days after your goods arrive in the largest marketplace you are selling in. So for example, if you are selling in the USA, UK and Canada, once your goods reach the Houston warehouse, because this is the largest marketplace, you will receive an email letting you know that your repayments will be due to start. This will be 21 days from the date your goods are checked into the warehouse.
Late fees and failure to make repayments
Communication is key if you run into any difficulties.
If, for whatever reason, you feel like you may not be able to make one of your repayments, please contact us through the Support desk and we will happily work something out with you.
We are here to help!!
That being said, there are some procedures in place if payments cannot be made.
Step 1
If you miss a repayment, you will be contacted as a reminder to make the payment.
Step 2
If we have not heard from you by day 5 of the missed payment, we will contact you to remind you and warn you that there may be a £/$40 late fee if payment is not made.
Step 3
If we have not heard from you by day 10 after the missed payment, we will contact you again and the late fee of £/$40 will be issued. We will also remind you that your next repayment is due in 4 days.
Step 4
If we have not heard from you or received any payment by week two after the first missed payment, you will now be behind on two repayments. At this time, we will lock you out of the EcoSystem until you have brought your account up to date or we have received a communication from you.
Step 5
If we have not received a payment or communication from you by week 3, we will again contact you to warn you that your Product(s) will be confiscated by week 4.
Step 6
If we have still not received any communication from you after 3 weeks and 3 days, a £/$40 late fee will be applied to your account.
Step 7
Once we are in week 4, your goods will be confiscated by SuperHero Solutions. This is irreversible.
Like I said, we are here to help. So at any stage, if you are struggling financially or have any worries, please just get in touch and we will do our best to support you.
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If you want to make early repayments in order to release your stock earlier, this is possible but will incur an early repayment fee. You will need to email support@marketplacesuperheroes.com to request. |
If shipping and production takes longer than 12 weeks, there is currently no option to delay the start of the loan.
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