We can accept direct shipments to our warehouse. Direct shipments are shipments that you organise yourself and do not make use of our consolidation service.

Direct Shipments are subject to a Creation Fee and there is a small handling fee to cover receiving the shipments. 

In this process, the Superhero Freight team do not have any involvement until your goods are received at the respective Superhero Freight warehouse.

There are 3 different types of Direct shipments:

• Full container sent via sea;

• LCL (Less than container load ) by sea;

• Air Express via a courier such as DHL or Fedex.

All direct shipments MUST be sent to the respective Superhero Freight warehouse with full duty paid. We will not be responsible for any delivery costs, taxes, import duties or VAT (relevant to the UK). If this is not adhered to, we will not be able to accept the direct shipment into the Superhero Freight warehouse.

Importing your Goods, take note of the following:

• When importing into the UK, you may need an EORI number which is your responsibility to acquire.

• When importing into the US, you may need an EIN number which is your responsibility to acquire.

• With a direct shipment, you will not be able to use the Superhero Freight clearing services which are part of the consolidated service.

• Speak to your Freight Forwarder who is shipping your goods to resolve any issues with your EORI’s or EIN’s.

• Contact your Freight Forwarder or Air express handler to handle the process of delivery to the respective Superhero Freight warehouse and duties. Superhero Freight are not able to intervene during any part of this process.

• Superhero Freight should only be contacted once your goods have cleared customs and are ready to be delivered to the respective Superhero Freight warehouse. Contact should be made through your Freight Forwarder and not through you personally.

• Superhero Freight is not responsible for contacting your Freight Forwarder. It is your Freight Forwarder's responsibility to make contact.

• Inform your Freight Forwarder that the SRN you created for your direct shipment in the Superhero Freight application is our main reference number, and it is critical that they have this information.