All About Your Invoices

We are so glad you want to know more about your invoices. We encourage you to bookmark this page to revisit and utilize the information to best plan your business expenses and cash flow.

Decoding the Invoice Numbers:

First letter(s) is WHAT

“J” - Jobs: Projects, Withdrawals, Pallet Builds, and Direct Shipments

“D” - Duties, Taxes, and Congestion Fees

“CR” - Creation Fees

“S” - Storage

“CN” - Credit note

“C” - Courier fees

“INV” - Parcel Force and any other charge not listed above

Second and third letters are WHERE

“US” - Houston warehouse

“UK” - Belfast warehouse

“CA” - Calgary warehouse

WHEN to expect certain invoices

Storage:
1st - CA storage for prior full month

11th - UK storage for 11th or prior month to 10th of current month (example: 11 July - 10 Aug 2022)

21st - US storage for 21st prior month to 20th current month (example: 21 July to 20 Aug 2022)

If the 1st, 11th, or 21st fall on a weekend, the bill will go out the following Monday

Creation Fees: invoiced weekly on Thursday or Fridays

Jobs/Projects: invoiced weekly (day varies)

Duties and Taxes: invoiced after the container arrives at customs

HOW to pay your invoices

Go Cardless, a direct debit option

Stripe via credit card

Bank Transfer

When REMINDERS are emailed about outstanding invoices

Due Date

Day 4 Past Due

Day 7 Past Due

LATE FEE Policy

Late Fee Applies to invoices not paid within the 11 day grace period

i.e. If due date is Oct 6, invoice must be paid by Oct 17 to avoid the 40 GBP late fee