Watch the video to see how to create a new Brand Clearance request to ensure that your Brand is available for use throughout your business.

To access the Application, select Brand Clearance, which sits under Solutions on the left navigation and then under Branding.

If you already have Brands requested or previously created, you will see your list of orders on this page, otherwise the page will be blank.

Each status has a colour coded button. The description for each of these statuses is shown at the top of the list. If you hover over the line, there is also a full description of the status.

If your order has completed, you will see the outcome in the results column.

You can view your orders either as a list (shown above) or in grid view as shown below. Just switch between the 2 different formats using the toggle button.

Both views will show you the Status of your current Logo Order in slightly different formats.

Status Descriptions

Status	Meaning

Status	Meaning
Draft	An order has been created but not yet paid for. No further action will be taken until payment has been made.
Submitted	The order has been created and paid and is awaiting allocation to a Team Member.
Processing	Your order is being processed by a Team Member.
Complete	You will be notified of whether your Brand has been cleared for you to use.

Creating A New Order

To create a new Brand Clearance order, either use the quick access + menu at the top of any page in the EcoSystem or click on the Create button on the top right of the page.

This will open up the Create order page.

All you need to do is fill out at least one Brand Name.

When your order is allocated, the first Brand Name will be checked and if this is cleared, the second Brand Name won’t be checked.

If you only input one Brand Name to be checked and this comes back as Not Cleared, you will need to create a new order and pay again to check a different Brand Name.

Once you have included all the relevant information, you can Return to List without saving, Save or Submit.

If you Save, you will receive a confirmation message advising your Brand Clearance Order has been successfully added.

If you clicked on Submit, this will take you to the view order page prior to payment. Here, you will be able to view the details you have input and the cost for your order.

If you need to amend the Brand Name, you will need to click on Edit to make a change. Otherwise you can Submit for payment.

If you have a coupon for Brand Clearance, you can select it from the drop down list.

Then check the box confirming the information is correct - you won’t be able to proceed until you do.

Click on submit for payment. Once submitted, you won’t be able to edit the information.

If you have a 100% voucher, when you click on Submit for payment, your order will be successfully added and you will return to the order summary page.

If you have a part payment voucher e.g. 50% off or are paying in full, you will arrive at the payments page.

Once you have made a payment, you will return to the order summary page and you will receive a confirmation notice. Your order will appear at the top of the list with a ‘Submitted’ status.

You can see how your order is progressing by hovering over each line to check the status of it. The statuses are listed further up on this page.

When the Team start to work on your order, the status will change to Processing and you will receive a notification.

When the Brand(s) have been checked, you will receive a confirmation that the order has been completed and the summary page will show whether the Brand was cleared or not.

To check which Brand has been cleared, click on the View icon.

You will be able to see which Brand name has been cleared, the proof of this in a downloadable file and any additional information that Admin have added. The example below shows where the first listed Brand name was checked and cleared and the second one wasn’t checked because the first one cleared.

The image underneath shows where the first Brand failed clearance but the second Brand was cleared. If you submitted two Brand names and neither of them cleared, the status for both will show as Not Cleared on this page and on the summary page.

Search for an Order

You can search for your Brand Orders in 2 ways.

First you can use the quick Search function which is on the left as shown below. Click on the box and type in a few letters or numbers of what you are searching for. This will show all the results with those letters or numbers highlighted in yellow.

Just delete to go back to the full list again.

Or you can use the filter on the right. Click on the blue bar to open. Then add in the information you want to search for e.g. all orders with a draft status. Click on search.

To clear the information and close, click on reset. This will take you back to the full list again and close the filters down.