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titleWhere can I find the addresses for the warehouses in China?

The warehouse addresses can be found Addresses and Contacts under Prepare Your Ship in the SuperHero Freight Resource Guide.

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titleWhere can I find the SuperHero Freight warehouse addresses?

The warehouse addresses can be found Addresses and Contacts under Prepare Your Ship in the SuperHero Freight Resource Guide.

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titleWhat is a Shipping Reference Number (SRN)?

The SRN is a shipping reference number which is an identifier that links your products to you during the shipping process. The SRN is used to identify and track your shipments as they move through the manufacturing and shipping process.

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titleWhat is the new Creation Fee that has replaced the Terminal Fee?

The Creation Fee was implemented on 1 January 2021 with an introductory price of $75, which is half the Terminal Fee.  The price won’t stay this low forever however, it will still be lower than the $150 Terminal Fee.

Every time we import a container, there are terminal fees levied by the port, handlers and the Government.  To encourage everyone to sell globally, this reduction means that you will be able to make bigger savings on your freight.

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titleWhat is Pre-bought CBM?

In order to utilize the SuperHero Freight Solution, you need to Pre-buy freight.  This means that you are buying space on a consolidated container ahead of the shipping time.  The more you buy, the cheaper the cost is to ship your products and it means that there won’t be any sharp rises or fluctuations in your shipping costs as you already have the space paid for.

You can buy this on the EcoSystem under the Freight application.

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titleWhat criteria do I need to meet in order to qualify for shipping my good in a Consolidated Container?

You will need to satisfy the following points:

  • You must have a Shipping Reference Number (SRN).

  • Shipment must be leaving either Shenzhen (in the south) or Ningbo (in the North East) in China.

  • Shipments must be FOB pricing from these ports.

  • Your goods must be delivered from your supplier within the 7 day consolidation window.

  • You must have Pre-bought CBM in order to use our containers.

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titleWhat does Free On Board (FOB) mean?

Free On Board is an Incoterm which means that the cost of goods provided by the Supplier includes delivery of the goods to a specified point i.e. our warehouses at either Shenzhen or Ningbo. 

When dealing with the Supplier, ensure you state that the FOB charge should include all the required customs and export documentation for each destination as each destination is considered a different shipment that requires its own set of documents/costs.   Also state either FOB Shenzhen or FOB Ningbo.

Origin and Destination Warehouse details can be found here.  As new Warehouses come on board, these will be added in.

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titleWhy do we avoid Ex works (EXW) shipping?

The difference between FOB and EXW is that with EXW, the seller only makes the product available at a specific location i.e. their factory and the buyer (you) has to pay the transport costs to the port.

This means that you won’t know the transport costs until the product has been delivered and therefore, you cannot factor it into the overall cost of the product you are buying.

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titleWhat if my supplier insists on using EXW pricing?

SHF cannot accept shipments that are EXW pricing, as we do NOT organise transportation of your products from the supplier to the port.  Nor does SHF complete the customs declarations on your behalf. We recommend to always insist that your supplier does this for you, otherwise you may have to find a new supplier.  Of course if you aren’t using SHF, then the choice is yours!

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titleWhat ports does SuperHero Freight use?

The only two ports that SHF uses are Ningbo and Shenzhen.  When dealing with a supplier and getting your pricing, you will always want to ask for FOB Ningbo or FOB Shenzhen.

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titleWhat is a recommended MOQ (Minimum Order Quantity) for your first trial order?

This will depend on whether you are going to be selling globally from the start.  If you are going global, you will require 2 orders - one going to the UK and one going to the US (and perhaps you may also consider Australia as well - making it 3 orders in total).  A conservative MOQ for two countries would be about 500 units. A breakdown of about 60% to the US, and 40% to the UK. If Australia is in the mix, then account for about 10% of your trial order to go there and adjust either the US or UK numbers to reflect this.  If your plan is to just start in one country initially, then a good MOQ would be in the 200-300 range.

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titleI'm entering the dimensions and weight that the supplier gave to me and POI and POR are really negative. What have I done wrong?

Most likely the supplier has given you MASTER CARTON dimensions for your products.  As outlined in the course, you will want to enter dimensions and weight based on 1 single packaged unit.  If your product has a bonus, then this would also need to be taken into consideration.

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titleWhat is the maximum weight and dimensions of a master carton that Amazon will allow into its warehouses?

It is a good idea for you to get to know exactly the weight and dimension restrictions that Amazon has on goods arriving in their warehouses.  We always suggest using a freight forwarder (specifically SuperHero Freight), as these things can be checked PRIOR to being sent to Amazon in case of mistakes.

But doing some research on this topic (Amazon’s Seller Central - Packaging and Prep Requirements) and watching the ‘Wonders of cartons’ video in the main Marketplace SuperHeroes Facebook group will also help to educate you.

  • Maximum weight:  50 lbs or 22 kgs

  • Maximum length of box:  63 cm or 25 inches

  • Maximum number of items per box:  150

**Please note - If your actual product is longer than 63 cm (e.g. it’s a broom with a handle that is 90cm long), then it is acceptable to have a larger box size.  BUT only in that instance!  

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titleHow do I know what dimensions Amazon considers oversized?

Here is a link to Amazon’s Seller Central Product Size Tiers - https://sellercentral.amazon.com/gp/help/external/201105770

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titleWhere can I find the Shipping Schedule?

SuperHero Freight has now moved to rolling containers which means that as soon as a container is full for a particular destination, it is shipped out. Therefore, there is no shipping schedule. The more popular destinations such as the UK or the USA have containers departing from China regularly.

Barcodes and Labels

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titleDo I need a label on my Product and where should it sit?

It is mandatory for all labels to have a minimum of a barcode and above or below this, where the product is made e.g. Made in China.  If space allows, it’s also good to have:

  • Your brand name or logo;

  • Product SKU;

  • Short description of the Product;

  • Mini bullet points of features;

  • Simple image of the Product.

All product labels sit on the outside of the packaging on each individual Product.

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titleWhen do I request a replenishment order?

Firstly, you need to wait until the status for your product is in stock.  Create a replenishment order with Amazon inside Seller Central.  Then pay for your shipping there, download the labels and create the replenishment order using the Freight Application on the EcoSystem.  You can upload the shipping labels here too.

Please ensure you have the Marketplace details filled out for the SKU in the EcoSystem.  If this info is missing, your products won’t appear in the drop down menu in the Freight App and you won’t be able to select them.

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titleIs the Product covered in the warehouse/hub?

No, this insurance is for marine transport only.  We are currently looking at insurance in the warehouse as an option for our members.  This will be announced once we have a solution.