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titleWhere can I find the addresses for the warehouses in China?

The warehouse addresses can be found Addresses and Contacts under Prepare Your Ship in the SuperHero Freight Resource Guide.

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titleWhere can I find the SuperHero Freight warehouse addresses?

The warehouse addresses can be found Addresses and Contacts under Prepare Your Ship in the SuperHero Freight Resource Guide.

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titleWhat is a Shipping Reference Number (SRN)?

The SRN is a shipping reference number which is an identifier that links your products to you during the shipping process. The SRN is used to identify and track your shipments as they move through the manufacturing and shipping process.

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titleWhat is Pre-bought CBM?

In order to utilize the SuperHero Freight Solution, you can Pre-buy freight.  This means that you are buying space on a consolidated container ahead of the shipping time. 

You can buy this on the EcoSystem under the Freight application.

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titleWhat is the maximum weight and dimensions of a master carton that Amazon will allow into its warehouses?

It is a good idea for you to get to know exactly the weight and dimension restrictions that Amazon has on goods arriving in their warehouses.  We always suggest using a freight forwarder (specifically SuperHero Freight), as these things can be checked PRIOR to being sent to Amazon in case of mistakes.

But doing some research on this topic (Amazon’s Seller Central - Packaging and Prep Requirements) and watching the ‘Wonders of cartons’ video in the main Marketplace SuperHeroes Facebook group will also help to educate you.

  • Maximum weight:  50 lbs or 22 kgs

  • Maximum length of box:  63 cm or 25 inches

  • Maximum number of items per box:  150

**Please note - If your actual product is longer than 63 cm (e.g. it’s a broom with a handle that is 90cm long), then it is acceptable to have a larger box size.  BUT only in that instance!  

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titleWhere can I find the Shipping Schedule?

SuperHero Freight has now moved to rolling containers which means that as soon as a container is full for a particular destination, it is shipped out. Therefore, there is no shipping schedule. The more popular destinations such as the UK or the USA have containers departing from China regularly.

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titleDo I need a label on my Product and where should it sit?

It is mandatory for all labels to have a minimum of a barcode and above or below this, where the product is made e.g. Made in China.  If space allows, it’s also good to have:

  • Your brand name or logo;

  • Product SKU;

  • Short description of the Product;

  • Mini bullet points of features;

  • Simple image of the Product.

All product labels sit on the outside of the packaging on each individual Product.

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titleWhy do I need a barcode?

A barcode is the Product identifier that Amazon uses to pick the correct Product.  It’s important that you buy a unique barcode for your Products through one of your companies.  This means that the barcode is then owned by your company and avoids any duplications and future issues at Amazon.

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titleWhat is a UPC, EAN or GS1 code?

These are all terms for a GS1 barcode number or Global Trade Item Numbers (GTINs) i.e. the number found under the barcode on every Product.  GS1 is the worldwide body that oversees the use of barcodes.

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titleWhere do I get my barcode from?

First, you will need a GS1 Company Prefix.  You will only need 1 x GS1 account to sell globally i.e. not one per country.   This means that the same barcode can be used in as many countries as you sell in. 

However, as the GS1 Account belongs to your business/entity, you have to sign up to the correct country e.g. if you are selling in the USA, sign up for a USA GS1 account.

The main websites are as follows but if your country is not on there, search for GS1 followed by the country your business/entity is registered in. 

The pricing is very different depending on the country you register in.  For more details, this is covered off in the SuperHero University Ignite Phase 2 / Evolve / Module 5 / Section 14 / Video 40.

Don’t use any other barcode site which you think may be cheaper to buy your barcodes as they may not be unique and will cause problems in the future.

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titleDo I need a different barcode for each unit?

You only need 1 barcode per SKU or per Product, not per unit.  However, if you have the same Product but in a different colour or pack size, this will require a new barcode to differentiate between the different Product offering.

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titleWhy are there different types of barcode and which should I use?

There are 2 different types of barcode:

  • EAN also known as GTIN-13 – this has 13 digits

  • UPC – 12 digits

EAN is more globally used so this is what we are using for MPSH.

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