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We cannot load goods that do not have the above documentation uploaded, as these are required for export/import.

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Pre-buying Space

As we have already mentioned, we have the ability to “Pre-sell” space, or in other words you can “Pre-buy” space. This allows for a great reduction in pricing per cube and also allows you to future proof shipments. In order to take advantage of Pre-buying, part of this Pre-buy must be a future shipment i.e. you cannot Pre-buy 10 CBM and then immediately ship 10 CBM. Also your Pre-buy must cover at least 2 shipments.

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To Pre-buy freight, go to the Freight tab on the left side navigation and select CBM. You will be able to purchase Pre-buy credits from here.

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Creation Fees (formerly known as Terminal Fees)

This has now changed and is called a Creation Fee. The details are covered off in the Creation Fee section.

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The sea freight portion will be pre-paid and upon arrival you will then have an invoice created for the Creation Fee plus any applicable Duties and Taxes/VAT.********

Consignee, Buyer, Importer, Delivery addresses are all made out as follows:For

Shipping To

Name/Address

Contact / Phone No.

UK Shipments

{Your name or business name}
c/o Cunningham Global Ltd
Unit 82 Dunlop Commercial Park
Bangor BT19 7HJ
United Kingdom

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Consignee contact details:

  • Don McNair

  • + 44 28 950 72559

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USA Shipments

{Your name or business name}
c/o Bear Global
1207 N FM 3083 E
Conroe, Texas
USA 77303

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Consignee contact details:

  • Melissa Armstrong

  • +1 936-304-1787

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AUS Shipments

{Your name or business name}
c/o Cooee Global Pty Ltd
Unit 3/ 13 Ford Road, Coomera

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Queensland, 4209

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Australia

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Consignee contact details:

  • Lisa Prinsloo

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  • +61 450431642

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(Please note, these numbers are NOT support numbers, they are for Shippers and Courier drivers only, so that they can reach us to organise deliveries of goods.)

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In order to get FOB costs, you may need to give your supplier the details of the warehouse that you want the goods delivered to.

The following are the contact details for our two warehouses in China:

Shipping From

Name/Address

Contact / Phone No.

For FOB Ningbo

Helka Express International (China) Co Ltd
No. 699 Jingang Middle Road
Beilun District
Ningbo

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Mon to

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Sun: 08:00-17:00hrs

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For Ningbo to UK shipments

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:
Bryan Yin

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For Ningbo to USA shipments

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:
Michelle Liu

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For FOB Shenzhen

Helka Express International (China) Co Ltd
No. 1 Qingshuihe Road
Louhu District
Shenzhen

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Mon to

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Fri: 24hrs

Sat & Sun: 08:30-18:00hrs

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For Shenzhen to UK shipments

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:
Sanna

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For Shenzhen to USA shipments

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:
Cathy Wang

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Important:
Please cc in the co-ordinator for all shipments from both Ningbo and Shenzhen
Amy - amy.cheng@helka.com.hk

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We here at Superhero Freight would respectfully ask that you refrain from personally contacting these warehouses directly as the communication chain is quite strict. We need to be able to monitor it all to make sure we can keep on top of everything to ensure a smooth shipping process. If communications happen that we don't know about, there will be problems with your shipment.

Info

Remember to always look for answers to your freight questions in the SuperHero Freight Facebook page first.

If you have any queries that you can’t find the answer to on the SuperHero Freight Facebook page, please go through our support channel . ===================================================- support@superherofreight.com

Direct Shipments

Watch this the video firsthttps://www.thesuperherouniversity.com/products/superhero-freight-application-training/categories/847024/posts/3386486in the SuperHero University first.

We can accept direct shipments to our warehouse. Direct shipments are shipments that you organise yourself and do not make use of our consolidation service. You can send full containers (FCL), part containers (LCL), Air and Air express shipments to our warehouses. The latest charges for Direct Shipments can be found on the SuperHero Freight pages.

An example of how direct shipments are calculated is as follows:

e.g. US warehouse - $50 $75 plus $1 per carton in your orderUK warehouse - £40 plus £1 per carton in your order

So, for example, if you send 20 cartons to the UK US, you will be billed £60 ie £40 $95 i.e. $75 plus 20 times £1

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Amazon Returns
https://www.cognitoforms.com/CunninghamGlobalLtd/AmazonRemovalOrder

Free training Videos - see this post

https://www.facebook.com/groups/304608673393972/permalink/458115158043322/

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$1

N.B. The cost quoted above is just an example as costs are liable to change without notice.