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Every outer carton MUST have all of the required shipping marks, especially the SRN placed on the outside of the outer carton, so that your order can be tracked every step of the way - from the origin port to the end destination in the Superhero Hub.
The SRN is what links your goods to you and your Superhero Freight EnZone account. Without the SRN, the Superhero Freight EnZone team have no way of identifying that an outer carton belongs to you. This will definitely slow down the process of receiving your stock, and can even result in lost stock.
No SRN on the outer carton means your stock will be placed in the “Red zone” where labor costs, penalties and a higher storage fees will apply.
If your stock is being sent via air express, then the SRN in your Superhero Freight EnZone application must have an Airway Bill Number and Courier clearly inserted on the SRN. If this is not done, your goods will be placed in the “Red zone”.
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