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The warehouse addresses can be found Addresses and Contacts under Prepare Your Ship in the SuperHero Freight Resource Guide.

In order to utilize the SuperHero Freight Solution, you can Pre-buy freight.  This means that you are buying space on a consolidated container ahead of the shipping time. 

You can buy this on the EcoSystem under the Freight application.

You will need to satisfy the following points:

• You must have a Shipping Reference Number (SRN).

• Shipment must be leaving either Shenzhen (in the south) or Ningbo (in the North East) in China.

• Shipments must be FOB pricing from these ports.

• Your goods must be delivered from your supplier within the 7 day consolidation window.

• You must have Pre-bought CBM in order to use our containers.

Free On Board is an Incoterm which means that the cost of goods provided by the Supplier includes delivery of the goods to a specified point i.e. our warehouses at either Shenzhen or Ningbo. 

When dealing with the Supplier, ensure you state that the FOB charge should include all the required customs and export documentation for each destination as each destination is considered a different shipment that requires its own set of documents/costs.   Also state either FOB Shenzhen or FOB Ningbo.

Origin and Destination Warehouse details can be found here.  As new Warehouses come on board, these will be added in.

SHF EnZone cannot accept shipments that are EXW pricing, as we do NOT organise transportation of your products from the supplier to the port.  Nor does SHF EnZone complete the customs declarations on your behalf. We recommend to always insist that your supplier does this for you, otherwise you may have to find a new supplier.  Of course if you aren’t using SHFEnZone, then the choice is yours!

The only two ports port that SHF EnZone uses are is Ningbo and Shenzhen.  When dealing with a supplier and getting your pricing, you will always want to ask for FOB Ningbo or FOB Shenzhen.

It is a good idea for you to get to know exactly the weight and dimension restrictions that Amazon has on goods arriving in their warehouses.  We always suggest using a freight forwarder (specifically SuperHero Freight), as these things can be checked PRIOR to being sent to Amazon in case of mistakes.

But doing some research on this topic (Amazon’s Seller Central - Packaging and Prep Requirements) and watching the ‘Wonders of cartons’ video in the main Marketplace SuperHeroes Facebook group will also help to educate you.

• Maximum weight:  50 lbs or 22 kgs

• Maximum length of box:  63 cm or 25 inches

• Maximum number of items per box:  150

**Please note - If your actual product is longer than 63 cm (e.g. it’s a broom with a handle that is 90cm long), then it is acceptable to have a larger box size.  BUT only in that instance!  

SuperHero Freight has now moved to rolling containers which means that as soon as a container is full for a particular destination, it is shipped out. Therefore, there is no shipping schedule. The more popular destinations such as the UK or the USA have containers departing from China regularly.

It is mandatory for all labels to have a minimum of a barcode and above or below this, where the product is made e.g. Made in China.  If space allows, it’s also good to have:

• Your brand name or logo;

• Product SKU;

• Short description of the Product;

• Mini bullet points of features;

• Simple image of the Product.

All product labels sit on the outside of the packaging on each individual Product.

A barcode is the Product identifier that Amazon uses to pick the correct Product.  It’s important that you buy a unique barcode for your Products through one of your companies.  This means that the barcode is then owned by your company and avoids any duplications and future issues at Amazon.

These are all terms for a GS1 barcode number or Global Trade Item Numbers (GTINs) i.e. the number found under the barcode on every Product.  GS1 is the worldwide body that oversees the use of barcodes.

First, you will need a GS1 Company Prefix.  You will only need 1 x GS1 account to sell globally i.e. not one per country.   This means that the same barcode can be used in as many countries as you sell in. 

However, as the GS1 Account belongs to your business/entity, you have to sign up to the correct country e.g. if you are selling in the USA, sign up for a USA GS1 account.

The main websites are as follows but if your country is not on there, search for GS1 followed by the country your business/entity is registered in. 

The pricing is very different depending on the country you register in.  For more details, this is covered off in the SuperHero University Ignite Phase 2 / Evolve / Module 5 / Section 14 / Video 40.

• UK – https://www.gs1uk.org

• US - https://www.gs1us.org

• AU - https://www.gs1au.org

• CA - https://www.gs1ca.org

• NZ - https://www.gs1nz.org

Don’t use any other barcode site which you think may be cheaper to buy your barcodes as they may not be unique and will cause problems in the future.

You only need 1 barcode per SKU or per Product, not per unit.  However, if you have the same Product but in a different colour or pack size, this will require a new barcode to differentiate between the different Product offering.

There are 2 different types of barcode:

• EAN also known as GTIN-13 – this has 13 digits

• UPC – 12 digits

EAN is more globally used so this is what we are using for MPSH.