This section describes the prerequisites for using the Superhero Freight application. The data within the Superhero Eco-System is linked in such a manner that data is entered in once, and the data is then reusable in all the applications within the Superhero Eco-System. There are a few steps you need to complete before shipping from China.
When negotiating with your supplier, ensure these steps are carried out:
Agree FOB terms from Supplier to SHF warehouse in China;
FOB terms should be for Ningbo or Shenzhen.
So with all of that said, let’s get down to business. For your future shipment to qualify for shipping in a CC (Consolidated Container), there are a number of variables that must be met.
You must have a SRN (Shipping Reference Number) which you can get by following the process below;
The shipments will only leave from either Shenzhen (South) or Ningbo (North East);
Shipments must be FOB pricing from these ports;
Your factory must have the goods delivered to the address within the 7 day consolidation window;
You must have "Pre-bought" CBM in order to use our containers;
You must upload your Purchase/Commercial Invoice and Packing list to your shipping order in the software application prior to loading.
We cannot load goods that do not have the above documentation uploaded, as these are required for export/import.
Pre-buying Space
As we have already mentioned, we have the ability to “Pre-sell” space, or in other words you can “Pre-buy” space. This allows for a great reduction in pricing per cube and also allows you to future proof shipments. In order to take advantage of Pre-buying, part of this Pre-buy must be a future shipment i.e. you cannot Pre-buy 10 CBM and then immediately ship 10 CBM. Also your Pre-buy must cover at least 2 shipments.
The Pre-buy rates are excellent as you can see, and even for someone who may not be shipping “very much” we have the 5 CBM option which is only $900.
To Pre-buy freight, go to the Freight tab on the left side navigation and select CBM. You will be able to purchase Pre-buy credits from here.
Creation Fees (formerly known as Terminal Fees)
This has now changed and is called a Creation Fee. The details are covered off in the Creation Fee section.
You will have the following costs on a shipment:
Sea Freight;
Creation Fee;
Duties & Taxes/VAT (if applicable).
The sea freight portion will be pre-paid and upon arrival you will then have an invoice created for the Creation Fee plus any applicable Duties and Taxes/VAT.
Consignee, Buyer, Importer, Delivery addresses are all made out as follows:
Shipping To | Name/Address | Contact / Phone No. |
|---|---|---|
UK Shipments | {Your name or business name} | Consignee contact details:
|
USA Shipments | {Your name or business name} | Consignee contact details:
|
AUS Shipments | {Your name or business name} | Consignee contact details:
|
(Please note, these numbers are NOT support numbers, they are for Shippers and Courier drivers only, so that they can reach us to organise deliveries of goods.)
In order to get FOB costs, you may need to give your supplier the details of the warehouse that you want the goods delivered to.
The following are the contact details for our two warehouses in China:
Shipping From | Name/Address | Contact / Phone No. |
|---|---|---|
For FOB Ningbo | Helka Express International (China) Co Ltd Mon to Sun: 08:00-17:00hrs | For Ningbo to UK shipments:
For Ningbo to USA shipments:
|
For FOB Shenzhen | Helka Express International (China) Co Ltd Mon to Fri: 24hrs Sat & Sun: 08:30-18:00hrs | For Shenzhen to UK shipments:
For Shenzhen to USA shipments:
|
Important: | ||
We respectfully ask that you refrain from personally contacting these warehouses directly as the communication chain is quite strict. We need to be able to monitor it all to make sure we can keep on top of everything to ensure a smooth shipping process. If communications happen that we don't know about, there will be problems with your shipment.
Remember to always look for answers to your freight questions in the SuperHero Freight Facebook page first.
If you have any queries that you can’t find the answer to on the SuperHero Freight Facebook page, please go through our support channel - support@superherofreight.com
Direct Shipments
Watch the video in the SuperHero University first.
We can accept direct shipments to our warehouse. Direct shipments are shipments that you organise yourself and do not make use of our consolidation service. You can send full containers (FCL), part containers (LCL), Air and Air express shipments to our warehouses. The latest charges for Direct Shipments can be found on the SuperHero Freight pages.
An example of how direct shipments are calculated is as follows:
e.g. US warehouse - $75 plus $1 per carton in your order
So, for example, if you send 20 cartons to the US, you will be billed $95 i.e. $75 plus 20 times $1
N.B. The cost quoted above is just an example as costs are liable to change without notice.