This section describes the prerequisites for using the Superhero Freight application. The data within the Superhero Eco-System is linked in such a manner that data is entered in once, and the data is then reusable in all the applications within the Superhero Eco-System. There are a few steps you need to complete before shipping from China.
When negotiating with your supplier, ensure these steps are carried out:
Agree FOB terms from Supplier to SHF warehouse in China;
FOB terms should be for Ningbo or Shenzhen.
So with all of that said, let’s get down to business. For your future shipment to qualify for shipping in a CC (Consolidated Container), there are a number of variables that must be met.
You must have a SRN (Shipping Reference Number) which you can get by following the process below;
The shipments will only leave from either Shenzhen (South) or Ningbo (North East);
Shipments must be FOB pricing from these ports;
Your factory must have the goods delivered to the address within the 7 day consolidation window;
You must have "Pre-bought" CBM in order to use our containers;
You must upload your Purchase/Commercial Invoice and Packing list to your shipping order in the software application prior to loading.
We cannot load goods that do not have the above documentation uploaded, as these are required for export/import.
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Pre-buying Space
As we have already mentioned, we have the ability to “Pre-sell” space, or in other words you can “Pre-buy” space. This allows for a great reduction in pricing per cube and also allows you to future proof shipments. In order to take advantage of Pre-buying, part of this Pre-buy must be a future shipment i.e. you cannot Pre-buy 10 CBM and then immediately ship 10 CBM. Also your Pre-buy must cover at least 2 shipments.
The Pre-buy rates are excellent as you can see, and even for someone who may not be shipping “very much” we have the 5 CBM option which is only $900.
To Pre-buy freight, go to the Freight tab on the left side navigation and select CBM. You will be able to purchase Pre-buy credits from here.
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Terminal Fees
A Terminal Fee of $150 will apply for each member per container. From experience, we have seen these fees anywhere from $250 plus but we have managed to reduce this down to 1 cost per member per container. Therefore, if you have 4 products from 3 different suppliers (in the same container), then the fee will still only be $150.
So you will have the following costs on a shipment:
Sea Freight;
Terminal Fee;
Duties & Taxes/VAT (if applicable).
The sea freight portion will be pre-paid and upon arrival you will then have an invoice created for the Terminal Fee plus any applicable Duties and Taxes/VAT.
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Consignee, Buyer, Importer, Delivery addresses are all made out as follows:
For UK Shipments
{Your name or business name}
c/o Cunningham Global Ltd
Unit 82 Dunlop Commercial Park
Bangor BT19 7HJ
United Kingdom
Contact and phone number of consignee:
Don McNair
+ 44 28 950 72559
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For USA shipments
{Your name or business name}
c/o Bear Global
1207 N FM 3083 E
Conroe, Texas
USA 77303
Contact and phone number of consignee:
Melissa Armstrong
+1 936-304-1787
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For AUS shipments
{Your name or business name}
c/o Cooee Global Pty Ltd
Unit 3/ 13 Ford Road, Coomera,
Queensland, 4209,
Australia
Contact and phone number of consignee:
Lisa Prinsloo
+61 450431642
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(Please note, these numbers are NOT support numbers, they are for Shippers and Courier drivers only, so that they can reach us to organise deliveries of goods.)
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In order to get FOB costs, you may need to give your supplier the details of the warehouse that you want the goods delivered to. The following are the contact details for our two warehouses in China:
For FOB Ningbo
Helka Express International (China) Co Ltd
No. 699 Jingang Middle Road
Beilun District
Ningbo
Monday to Sunday, 08:00-17:00hrs
Contacts:
For Ningbo to UK shipments contact:
Bryan Yin - nb-bryan.yin@helka.com.hk
Phone : +86 574 87269028
For Ningbo to USA shipments contact:
Michelle Liu - nb-michelle.liu@helka.com.hk
Phone : +86 574 87262852
For FOB Shenzhen
Helka Express International (China) Co Ltd
No. 1 Qingshuihe Road
Louhu District
Shenzhen
Monday to Friday - 24hrs, Saturday & Sunday 08:30-18:00hrs
Contacts:
For Shenzhen to UK shipments contact
Sanna - sanna.zhong@helka.com.hk
Phone : +86 755 3309 5016
For Shenzhen to USA shipments contact
Cathy Wang - sz-cathy.wang@helka.com.hk
Phone : +86 755 3309 5016
Important:
Please cc in the co-ordinator for all shipments from both Ningbo and Shenzhen
Amy - amy.cheng@helka.com.hk
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We here at Superhero Freight would respectfully ask that you refrain from personally contacting these warehouses directly as the communication chain is quite strict. We need to be able to monitor it all to make sure we can keep on top of everything to ensure a smooth shipping process. If communications happen that we don't know about, there will be problems with your shipment. If you have any queries, please go through our support channel. ===================================================
Direct Shipments
Watch this video first
We can accept direct shipments to our warehouse. Direct shipments are shipments that you organise yourself and do not make use of our consolidation service. You can send full containers (FCL), part containers (LCL), Air and Air express shipments to our warehouses. The charges for Direct Shipments are as follows:
US warehouse - $50 plus $1 per carton in your order
UK warehouse - £40 plus £1 per carton in your order
So, for example, if you send 20 cartons to the UK you will be billed £60 ie £40 plus 20 times £1
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Amazon Returns
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