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Can payment terms be extended beyond 7 payments?
No, we have arranged bi-weekly payments as we believe that if researched correctly, the level of sales will cover the repayment amounts.
Can the holiday term be extended?
From placing the order, if there are delays in production or shipping, we will keep you informed. If the products take longer than the 12 week period to come into stock, then we will re-evaluate the 12 week holiday period in liaison with the suppliers suggested timeframes.
Can I use my own pre-bought CBM?
No, this is included in the terms of the loan. The calculator works out the freight costs, including the cost of purchasing the CBM. This is built in and cannot be separately calculated.
For small shipments can I arrange for another freight forwarder instead of SuperHero Freight?
No, all successful SH Capital Members must be SHF Members and must use SHF to transport their goods.
For a small quantity of units shipments, can these be funded inside the loan but freight costs paid separately?
No, the loan covers all the products and services normally provided by SHF. If you wish to order small quantities of products, you cannot apply for the capital for the product / products and then arrange your own shipping.
Can we use Airfreight for transporting goods?
No, SH Capital will fund sea freight only.
Can we create the SRN ourselves?
No, our team will create the SRN and create the CBM on our EcoSystem and it will be assigned to SuperHero Freight.
I have already paid 30% deposit to my supplier, can SH capital simply pay me the remainder of the amount needed as a straightforward loan.
No, our loan process is to calculate the loan amount from scratch including deposit and shipping costs. We will have ownership of the stock until it is paid for - just like a standard loan agreement on a car or mortgage on your home.
What is the APR (annual percentage rate) charged on my loan?
Typically the APR sits at 20% however members of some programmes such as our Unite programme or Capital Club, are able to claim capital at a unique APR rate.
Will I have access to all my products as soon as it arrives in the SHF hub?
No. You will have access to an amount related to your deposit payment. So for example, if you have paid a 30% deposit then you will have access to 30% of the goods, 10% deposit will give you access to 10% of the goods etc.
Can I repay me capital amounts quicker so that I can access more of my products?
You can make early repayments. However there will be a charge for doing so. Having provided the capital to enable you to fly out of the blocks, we want a very small part of that success.
Who pays the supplier?
We do. Not you! Us. You pay us the deposit and we pay the supplier, as we remain the owners of the majority of the product order until you have made the necessary repayments.
Who places the order with the supplier?
Again, that's us. We will place the order and liaise with you on that. Any packaging issues etc., we will ask for the supplier to contact you directly.
Will I be notified when my Product reaches the SuperHero Freight hub?
Yes, our Freight Support Team will keep you informed and you will know when the goods have arrived and been checked in.
How does invoicing work for tax etc?
SuperHero Solutions will send you an overall invoice and separate invoices for every repayment for your records.