General Questions

What do you need help with?

How do I get in touch with Support?

General support questions - support@marketplacesuperheroes.com

Freight support questions - support@superherofreight.com

UK Accounting / UK Ltd Set Up - support@superherooffice.com

What are the Support email addresses?

General support questions - support@marketplacesuperheroes.com

Freight support questions - support@superherofreight.com

UK Accounting / UK Ltd Set Up - support@superherooffice.com

What is a Company Registration Number?

This is the unique number issued to you when your company is registered. This number is referred to differently depending on the country you are in:

USA - EIN or Employer Identification Number
UK - CRN or Company Registration Number
AUS - ABN or Australian Business Number
CAN - BN or Business Number

What is VAT?

A VAT number is a value added tax identification number that allows governments to track the VAT activity of registered businesses. It is known by a different name in each country:

USA - TIN or Tax Identification Number.
UK - VAT or Value Added Tax number.
AUS/CAN - GST or Goods and Services Tax.

What is the Amazon Referral Fee?

This is the fee that Amazon charges you to sell in a particular category on their website and it does vary. You can check the up to date fees on Amazon Central Seller.

What is a LUCID Number?

Amazon provided a nice presentation guide you can access here:

https://m.media-amazon.com/.../Extended_Producer...

Here are some links that should assist in answering the questions:

Lucid number is here: https://lucid.verpackungsregister.org/

You have to enter into an agreement with "Dual System" from amazon's list: https://www.verpackungsregister.org/.../systems-overview...

More details are here:

http://go.amazonsellerservices.com/.../7m6lm4j/2663083397...

Amazon EPR FAQ:

http://go.amazonsellerservices.com/.../7m6lm4l/2663083397...