A direct shipment is when you as a member decide to utilise your own resources to ship goods from a location into the Superhero Freight warehouses.
In this process, the Superhero Freight team do not have any involvement until your goods are received at the respective Superhero Freight warehouse.
There are 3 different types of Direct shipments:
Full container sent via sea
LCL (Less than container Load ) by sea
Air Express via a courier such as DHL or Fedex
All direct shipments MUST be sent to the respective Superhero Freight warehouse with full duty paid. We will not be responsible for any delivery costs, taxes, import duties or VAT (relevant to the UK). If this is not adhered to, we will not be able to accept the direct shipment into the Superhero Freight warehouse.
Importing your Goods, take note of the following:
When importing into the UK, you may need an EORI number which is your responsibility to aquire
When importing into the US, you may need an EIN number which is your responsibility to aquire
With direct shipment, you will not be able to use the Superhero Freight clearing services which are part of the consolidated service
Speak to your Freight Forwarder who is shipping your goods to resolve any issues with your EORI’s or EIN’s
Contact your Freight Forwarder or Air express handler to handle to process of delivery to the respective Superhero Freight warehouse and duties. Superhero Freight are not able to intervene during any part of this process
Superhero Freight should only be contacted once your goods have cleared customsand require to be delivered to the respective Superhero Freight warehouse. Contact should be made through your Freight Forwarder, and not through you personally
Superhero Freight is not responsible for contacting your Freight Forwarder. It is your Freight Forwarders responsibility to make contact
Inform your Freight Forwarder that your SRN you created for your direct shipment in the Superhero Freight application is our main reference number, and it is critical that they have this information