When you raise a Direct Shipping Order, the process is different to a Consolidated Order and therefore the statuses will also be different.

• Once you place an order, it will show as Pending and the Freight Team will review the order.

• When the Freight Team have reviewed your order and everything looks fine, they will change this status to Accepted. This is the only involvement that the Freight Team has until your order arrives at the SHF warehouse.

• After your order arrives at the SHF warehouse, the status will change to Arrived while the Freight Team check your order into stock.

• Lastly, your order will show as In Stock. You can then create a replenishment order.

When your Product arrives in the warehouse, if there are any issues, it will be placed into the Amber Zone and you will receive a notification advising you of this.

You can view your current stock information for each warehouse and also see if you have any stock in the Amber Zone and the reason for this.