Hi Heroes! We are so glad you want to know more about your invoices. We encourage you to bookmark this page to revisit and utilize the information to best plan your business expenses and cash flow.
Decoding the Invoice Numbers:
First letter(s) is WHAT
“J” - Jobs: Projects, Withdrawals, Pallet Builds, and Direct Shipments
“D” - Duties, Taxes, and Congestion Fees
“CR” - Creation Fees
“S” - Storage
“CN” - Credit note
“C” - Courier fees
“INV” - Parcel Force and any other charge not listed above
Second and third letters are WHERE
“US” - Houston warehouse
“UK” - Belfast warehouse
“CA” - Calgary warehouse
“AU” - Brisbane warehouse
WHEN to expect certain invoices
Storage: invoiced monthly on or around the 1st for prior month’s storage
Creation Fees: invoiced weekly on Thursday or Fridays
Jobs/Projects: invoiced weekly (day varies)
Australia Courier Fees: invoiced monthly around the 5th or 6th for prior month’s shipments
Parcel Force: invoiced monthly (day varies)
Duties and Taxes: invoiced after the container arrives at customs
HOW to pay your invoices
Go Cardless, a direct debit option
Stripe via credit card
Bank Transfer
When REMINDERS are emailed about outstanding invoices
Due Date
Day 4 Past Due
Day 7 Past Due
LATE FEE Policy
Late Fee Applies to invoices not paid within the 11 day grace period
i.e. If due date is Oct 6, invoice must be paid by Oct 17 to avoid the 40 GBP late fee
Useful Links:
SHF Freight Hour with Melissa and Christina about invoices: https://www.facebook.com/groups/304608673393972/posts/1077388002782698
Most current fees and pricing: SHF Pricing Guide
How Duties and Taxes are calculated:
How storage is calculated: How Is My Storage Bill Calculated?
To sign up for Go Cardless, email support@superherofreight.com
Process if paying by Bank Transfer:
More information on Late Fees: Late Fee Policy