Edit, View or Delete your HS Code Order

Edit Your Order

You are only able to edit your order if:

• You receive a message advising that further information is required;

Or

• You haven’t yet paid for the order.

Order is on hold - further information is required

If your order has been placed on hold by Admin, you will receive a confirmation and the hover over messages says ‘Your order requires adjustment’.

Open

If you receive a notification, you are able to go back into the order. Just click on the view icon on the right.

Open

You are then able to click on the edit button on the top right above the ‘Member To Action’ status banner.

In this edit mode, all the fields are locked i.e. you can’t change them, apart from the ‘Clarification By Member’ box at the very bottom. Add in all the additional details needed to enable Admin to complete your Listing. Then Save or Return to list without saving if you prefer to complete at a later time.

If you completed the details and clicked on save, you will receive a confirmation message and the status will change to show ‘Your order is in the processing queue’. This will then be picked up by the Admin staff to continue with your order.

Draft Order

If you haven’t paid yet and want to edit your information, click on the view button.

Then click on edit. You can then edit any of the fields and attach files.

To close view mode without making any changes, just click on the white cross to close the page down.

When you have made the changes, click on Save to return to the order summary page or Submit to continue to pay for the order.

Viewing Your Order

Once your order has been created, you can access the details by clicking on the view icon in either List or Grid view.

This will show details of your order in a pop up window. If you have paid for your order, you won’t be able to make any amendments. Just click on the white cross to close the page down.

If your order status shows as completed, if you scroll down to the bottom of the pop up window, you will see the HS Code for each of the main marketplaces, a clickable HS Code Link, the duty rate and the tariff to be applied.

Delete Your Order

You can only delete an order before you pay for it. Once you have paid, this is no longer an option.

From your list of orders, click on view.

Then click on the delete icon.

Click on yes to delete or no to keep the order.

You will receive a message that your order has been successfully deleted.