Navigating around the Label Creator

Watch the video to see how to create a new Label order and also how to navigate around the Label Creator Application and see what the different statuses mean.

To access the Application, select Label Creator, which sits under Solutions on the left navigation and then under Branding.

Click here to see the guide on how to create a new Label Creator Order.

If you already have Labels requested or previously created, you will see your list of orders on this page, otherwise the page will be blank.

You can view your orders either as a list or in grid view as shown below.

Both views will show you the Status of your current Label Order in slightly different formats.

List view - There is a coloured bullet and you can hover over to see a description of the status.

Grid view - There is a banner in the top right showing the status.

Status Descriptions

Status	Meaning

Status	Meaning
Draft	An order has been created but not yet paid for. No further action will be taken until payment has been made.
Submitted	The order has been created and paid and is awaiting allocation to a Team Member.
Processing	Your order has been assigned to a Team Member to create the Label.
On Hold	Your order has been placed on hold by the allocated Team Member. You will receive a notification with the reason for this.
Member to Action	The Team Member is unable to continue with your order as there is either insufficient information provided or information needs clarifying in order to proceed with creating the Label. A notification will be sent to you to action.
Processing Queued	Once you have completed with the Member to Action request, your order is placed back into the processing queue awaiting action by the Team Member.
Complete	You will be notified once your Label has been created and has been uploaded into the EcoSystem.

On the Label Orders page you can see:

The status of your order. This is shown by the coloured circle and also, the status is shown if you hover over the product line in list view or as a banner in grid view.
Your brand name.
Your order number.
The Product SKU - if you click on it, your Product will load up in a new tab.
The Marketplace that your label order is being created for.
The date your order was created.
The date your order was paid or if not yet paid, there will be a ‘Pay now’ link to take you through to the payment page to complete your order.
If your order is in the ‘Select Label’ status or completed, there will either be a choice of labels to choose from or the final label files for you to download.
View your order.

On Hold Orders

If the Admin Team require further information from you, they will place the order on hold and you will receive a notification.

Search for an Order

You can search for your Label Orders in 2 ways.

First you can use the quick Search function which is on the left as shown below. Click on the box and type in a few letters or numbers of what you are searching for. This will show all the results with those letters or numbers highlighted in yellow. Just delete to go back to the full list again.

Or you can use the filter tab - just click anywhere on the blue bar to open. Then add in the information you want to search for e.g. all orders with a draft status. Click on search.

You can narrow it down even further by adding in another search criteria, for example, all draft orders created after a certain date. Click on search.

To clear the information and close, click on reset. This will take you back to the full list again and close the filters down.