How To Get Support
- Caroline Muir (Unlicensed)
- Emma Mooney
- Lisa Prinsloo
There are lots of ways that you can find out what you need to know.
The fastest way to find answers to your freight questions, go to the EnZone Facebook group and search in here for an answer. The chances are that it’s a question that has been asked before by other Members and the answer will be in here for you. A quick search can result in exactly what you need to know.
If you are unable to find what you are looking for in Facebook, only then is it acceptable to create a new post with a general question - moderators are online at almost all times to respond, except holidays.
University
There is also a wealth of information in the University that covers all aspects of the shipping process.
Frequently Asked Questions
Then there is the Frequently Asked Questions section which is constantly being added to.
Email Support
If you have a question or an issue about a topic specific to your order or your account, please email: mailto:support@enzone.com.
It’s important to include only ONE subject/question/issue per ticket. This is the most efficient way to route your ticket to the appropriate party and get a single response to that one issue as quickly as possible.
Our Support Staff are located in multiple time zones throughout the world, however they do not work weekends and holidays. Response time is 24-48 business hours, although some tickets deemed less urgent might take longer.