Statuses - Consolidated Order

Owned by Lisa Prinsloo
Last updated: Oct 10, 2024
4 min read

 

 

Watch the video to see what the different statuses for a Consolidated Order mean.

 

 

Once an SRN has been created, it will be placed in Pending status.

The following steps are taken by the Freight Team:

  • The Freight Team will contact your Supplier based on the details you have provided in the Supplier common data, and the SRN status will be set to Contacted.

  • The SRN will be set to Accepted status while the Freight Team and your Supplier work together to get your products delivered to the relevant port.

  • Once your products have been received at the relevant port, your SRN will be updated to status Received.

Below is an example of messages you may receive. The Status will also change in accordance with the message.

During the above process, if there is any missing data on the SRN, you will receive an email and notification informing you of the missing data.

The Freight Team will then start allocating SRN’s to containers and if there is still missing data, your SRN will be set to Member to Action status, and your SRN will not be assigned to a container until the issues on the SRN are actioned.

The missing information will be one or more of the following:

  • Commodity Code is missing on the SRN;

  • Duty Rate is missing on the SRN;

  • Commercial Invoice is missing on the SRN;

  • Packing List is missing on the SRN.

Once you have made the changes and saved, you will receive a confirmation message.

The Freight Team will then allocate your order to a container and the Status will still show that the order is at the Origin Port but the hover over message will change.

Your order will then be loaded into a container.

Once the ship has sailed, the status will change again to At Sea.

The ship will then arrive at the Destination Port where the shipment will wait for customs clearance.

Once the shipment has been cleared, the goods will be delivered to the warehouse. Please allow the Freight Team time to unload the shipment and check it into the warehouse.

Once the goods have been checked in, your stock will be available for replenishment.

If there are any issues with any of the Products when they arrive at the warehouse, you will receive a notification.

Occasionally, there may be an additional duty charge that applies to your order. Our Freight Team will send a notification to you advising what this is for. You will also be able to see this in your notifications.

When you view your order, you will see this information under the Import Entry Details with a description of what the additional charge is for.

You can view your current stock information for each warehouse which shows you if you have any stock in the Amber Zone and the reason for this.

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